Privacy & Cookie Policy

Information You Give Us

When you place an order or contact us, you provide us with:

• Your name and email address
• Your shipping and billing address
• Payment details — these are passed directly to our payment processor and are never stored on our servers

Information Collected Automatically

When you visit our website, we automatically collect basic technical information including your IP address, browser type, device type, referring URL, pages visited, and general location (country/region derived from IP). This information is collected through cookies and server logs and is used for site analytics and performance monitoring. We do not collect sensitive personal information of any kind.

Payment Processing

All payment transactions are processed securely by our third-party payment processor(s). We do not receive or store your full card number, CVV, or other raw payment credentials. Please refer to your payment processor's privacy policy for details on how they handle your payment data.

We use your personal information only for the following purposes:

• Fulfilling your order — processing payments, shipping your product, and handling returns or exchanges
• Customer support — responding to questions, warranty claims, and any issues with your order
• Transactional emails — order confirmations, shipping notifications, and support replies. We do not send marketing or promotional emails
• Internal analytics — anonymized, aggregate website usage data to understand how the site is performing and improve it
• Legal compliance — retaining records as required by applicable law

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

Our website uses cookies — small text files stored on your device — to make the site function and to understand how it is used. We use Cookiebot to manage your cookie consent. When you first visit the site, you will be presented with a banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time.

Necessary Cookies

These cookies are required for the site to function and cannot be switched off. They include cookies set by WooCommerce to manage your shopping cart and session, and cookies set by WordPress for basic site operation. No consent is required for these.

Analytics Cookies

With your consent, we use Google Analytics to collect anonymized data about how visitors use our site — including pages visited, time on site, and general location by country. This data is aggregated and does not identify you personally. Google Analytics is only loaded after you have consented to statistics cookies via the Cookiebot banner.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on. For more on how Google handles data, see the Google Privacy & Terms page.

Our use of Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Managing Cookies

You can control cookies in several ways:

• Use the Cookiebot consent banner to accept or decline non-essential cookies
• Configure your browser to block or delete cookies — note that blocking necessary cookies will affect site functionality
• Use a browser or extension that supports Global Privacy Control (GPC) — we recognize and honor GPC opt-out signals

Your Cookie Preferences

You can review and update your cookie consent choices at any time below. Changes take effect immediately.

We share your personal information only where necessary to operate our business:

• Payment processors — to complete your transaction securely
• Shipping carriers — your name and address to fulfill delivery of your order
• Google Analytics — anonymized usage data, only with your consent
• Business transfers — in the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction
• Legal requirements — where required by law, court order, or to protect the rights and safety of our company or others

We do not share your personal information with any other third parties for advertising, marketing, or commercial purposes.

We retain order and customer records for 7 years as required by the Canada Revenue Agency for tax and accounting purposes. After this period, records are securely deleted or anonymized. Support correspondence is retained for as long as is reasonably necessary to resolve your issue, and no longer.

Anonymized analytics data collected through Google Analytics has no fixed deletion schedule as it cannot be tied back to you personally.

Our website is served over HTTPS. Payment data is handled entirely by our payment processor(s) and never passes through or is stored on our servers. We take reasonable technical and organizational measures to protect your personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take the protection of your data seriously.

Canada (PIPEDA)

As a Canadian company, we operate under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw your consent to our processing of your information (where consent is the basis for processing)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

EU / UK (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the GDPR and UK GDPR, including the right to access, rectify, erase, or port your personal data, and to object to or restrict its processing. You may also lodge a complaint with your local data protection authority, the UK ICO, or the Swiss FDPIC.

The legal bases we rely on are: performance of a contract (to fulfill your order), legitimate interests (internal analytics and fraud prevention), consent (analytics cookies), and legal obligation (record retention).

Exercising Your Rights

To exercise any of the above rights, contact us at contact@raptor-works.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Our products and services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If we make material changes, we will make reasonable efforts to notify you. We encourage you to check this page periodically.

For any privacy-related questions, data requests, or concerns, please contact us: